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# Sign up in-store customers for Back in Stock alerts on Shopify POS

Back in Stock on Shopify POS lets your store staff sign a customer up for a back-in-stock alert from the Shopify POS app, at the counter, when the variant they want is sold out. You turn it on per Customer Experience in Timesact → **Experiences** → your Customer Experience → **POS**, and the customer then gets the same alert as a shopper who signed up on your online store. Back in Stock on Shopify POS is in beta and available on all plans.

**Plan:** All plans  ·  **Where:** Timesact → Experiences → your Customer Experience → Storefront → **POS**

## Before you start
- Your Customer Experience has Back in Stock, Notify Me or Waitlist added under **Functionality**. The **POS** item appears in the Customer Experience menu, under **Storefront**, once one of these is added.
- The Customer Experience is attached to the products your staff will sign customers up for (Timesact → **Products**).
- Your store sells in person with the Shopify POS app.
- A back-in-stock notification channel is set in the Customer Experience under **Notifications**, as it is for your online store signups.

## How to turn on Back in Stock on Shopify POS
1. In Timesact, open **Experiences** and click the Customer Experience you want to use in store.
2. In the Customer Experience menu, under **Storefront**, click **POS**. The page heading reads **Shopify POS**, with the notice **POS is in beta.** at the top.
3. In the **Back in Stock on Shopify POS** card, turn on **Show Back in Stock on Shopify POS**.
4. Click **Save**. Timesact confirms with **Customer Experience saved**.

![The POS page of a Timesact Customer Experience, with the Show Back in Stock on Shopify POS switch](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/n11-back-in-stock-on-shopify-p_144phvz.png)


The **Set up Back in Stock on Shopify POS** section on the same page lists the three setup items covered below: account access, the product page, and the optional home screen tile.

## Give your POS account access to Timesact
Back in Stock on Shopify POS runs under the Shopify account that is logged in to the POS app on the device. That account needs access to the Timesact app. The staff PIN used to unlock POS doesn't change app access.

1. In your Shopify admin, go to **Settings** → **Users**.
2. Open the user whose account is logged in to Shopify POS on your device.
3. In the user's permissions, give access to the Timesact app, then save.

Shopify explains app permissions on its [store permissions page](https://help.shopify.com/en/manual/your-account/users/roles/permissions/store-permissions).

## Subscribe a customer from a product page in POS
Subscribing a customer from a product page in Shopify POS needs no extra POS setup.

1. In the Shopify POS app, open the product the customer is asking about.
2. Choose **Subscribe customer** from the Timesact block on the product screen, or from the product's actions menu.
3. Enter the customer's details and confirm.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/n12-back-in-stock-on-shopify-p_1h6ogpo.png)


## Add a home screen tile (optional)
A Timesact home screen tile in Shopify POS lets staff start from a product search instead of opening a product first.

1. On the POS home screen, choose **Add tile**.
2. Choose **Apps** → **Timesact** → **Notify me when available**.
3. Staff tap the tile, search for the product, and sign the customer up.

You can also lay out POS tiles from your Shopify admin. Shopify describes it in [Managing your POS apps](https://help.shopify.com/en/manual/sell-in-person/getting-started/shopify-pos-from-admin/pos-ui-extensions).

![The Timesact Notify me when available tile on the Shopify POS home screen](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/pos-home-tile_ol78xs.png)

## What happens next
- A signup from Shopify POS is saved for the exact variant chosen, with the status Pending, like a storefront signup.
- When the variant is back in stock, Timesact sends the alert through the channel set under **Notifications** in the Customer Experience. A POS signup and an online store signup get the same alert.
- Each signup records where it came from. In Timesact → **Analytics** → **Notify Me, Back in Stock and Waitlist** → **Subscribers & email performance**, the signups table shows the **Source** as **Shopify POS** or **Storefront**, and you can filter the table by **Source**.

![The Timesact signups table filtered to the Shopify POS source](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/analytics-source-pos_4ukngi.png)

## Questions merchants ask

**Do I need a paid plan for Back in Stock on Shopify POS?**
No. Back in Stock on Shopify POS is available on every Timesact plan, including Free.

**Which staff can sign customers up from POS?**
Anyone using a POS device whose logged-in Shopify account has access to the Timesact app. The staff PIN used to unlock POS doesn't affect app access, so you set this once per account in Shopify under **Settings** → **Users**.

**The Timesact block isn't on the POS product screen. Where do I turn it on?**
Turn on **Show Back in Stock on Shopify POS** on the **POS** page of the Customer Experience the product uses. Shopify also lets you choose which app extensions show in POS, from **Sales channels** → **Point of Sale**; Shopify's steps are in [Managing your POS apps](https://help.shopify.com/en/manual/sell-in-person/getting-started/shopify-pos-from-admin/pos-ui-extensions).

**Can I see which signups came from my store and which came from the website?**
Yes. In **Analytics** → **Notify Me, Back in Stock and Waitlist** → **Subscribers & email performance**, filter the signups table by **Source**: **Shopify POS** or **Storefront**.

**Can the same customer be signed up twice for the same variant?**
No, not while their first signup is still Pending. Once that alert has gone out, the customer can sign up for the variant again. Signing up for a different variant of the same product is a separate signup.

## Related articles
- \[Manage back-in-stock signups: send now, delete, and move to another variant]\(NEW: manage-back-in-stock-signups)
- [Back in Stock](https://help.timesact.com/en-us/article/back-in-stock-15xbn25/)
- [Notifications Overview](https://help.timesact.com/en-us/article/notifications-overview-5rpx0c/)
- [Analytics](https://help.timesact.com/en-us/article/analytics-1bvlt4x/)