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# Charge the remaining balance when you fulfill the order

With a split payment, Timesact can charge the rest of a pre-order when you fulfill the order, instead of on a date. The shopper pays the first charge at checkout, and Timesact charges the remaining balance to the payment method saved at checkout as soon as every item in the order is fulfilled. It is a PRO plan option, set in Timesact → Experiences → your Customer Experience → Admin → Functionality settings → Pre-order → **Billing**, under **When to charge the rest**.

**Plan:** PRO  ·  **Where:** Timesact → Experiences → your Customer Experience → Admin → Functionality settings → Pre-order → Billing

## Before you start
- Your store is on a PRO plan (PRO Flexible or PRO Fixed). On other plans the option shows with a PRO plan note.
- The Customer Experience you use for pre-orders has **Purchase option** set to **Use Shopify purchase option**. The **Billing** section, and split payments with it, belong to that choice.
- Products or variants are attached to the Customer Experience, or you attach them from **Products** once it is saved.

## How to charge the rest when you fulfill the order
1. In Timesact, open **Experiences** and open the Customer Experience you use for pre-orders.
2. Under **Admin**, click **Functionality settings**, then the **Pre-order** tab.
3. In **Billing**, choose **Split payment**.
4. In **First charge as**, choose **Percentage** or **Fixed amount**, then enter the **First charge**. Enter 0 to take nothing at checkout.
5. In **When to charge the rest**, choose **When you fulfill the order**.
6. Click **Save**.
![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/n40-charge-balance-on-fulfillm_g6rxcv.png)


## What happens at checkout
With **When you fulfill the order**, the shopper pays the first charge at checkout and Shopify saves their payment method for the balance. Shopify puts payment terms on the order that make the balance due on fulfillment. In Shopify's words, the payment is due on the date that you fulfill all items in the order. The order shows the outstanding amount in its **Payment pending** section in Shopify admin.

In Timesact, the order's page (in **Analytics** → **Pre-order** → **Sales**, click the order in the orders table) shows what was paid and a line reading **Balance · Due when entire order is fulfilled**.
![Timesact order page showing the amount paid and the remaining balance due when the entire order is fulfilled](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/order-balance-due-on-fulfillme_bszn8i.png)


## What happens when you fulfill the order
You fulfill the order in Shopify as you normally do. When Shopify reports the order as fully fulfilled, Timesact charges the remaining balance to the saved payment method straight away. A check every 10 minutes also picks up any fully fulfilled order still waiting for its balance.

- **Every item counts.** The balance is charged once the entire order is fulfilled. If you ship an in-stock item first and the pre-order item later, the charge happens when the last item is fulfilled.
- **Cancelled or archived orders** are not charged.
- **Orders already paid, refunded or voided** are not charged again.
- When the charge goes through, the order's payment status updates in Shopify.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/n42-charge-balance-on-fulfillm_1dqvlew.png)


## Collect the balance before you ship
To take the balance earlier, for one order or many, use **Collect payment** on the orders table in **Analytics** → **Pre-order** → **Sales**. It requests the full remaining balance now on the selected orders. Once collected, nothing more is charged when you fulfill. You can also open the order in Shopify admin and use **Collect payment** in the **Payment pending** section. See \[Manage pre-order orders in bulk: collect payment, release holds and send shipping delay emails]\(NEW: manage-pre-order-orders-in-bulk) and [Capture Split payment Early](https://help.timesact.com/en-us/article/capture-split-payment-early-gzsaul/).

## Questions merchants ask
**Is the balance charged when I ship the first item, or only when everything has shipped?**
Only when the entire order is fulfilled. A partly fulfilled order keeps its balance until the last item is fulfilled.

**How quickly is the customer charged after I fulfill?**
Right away, as soon as Shopify reports the order as fully fulfilled. A check every 10 minutes catches any order that was missed.

**Does the customer get an email when the balance is charged?**
No, Timesact doesn't send an email for the balance charge. Your pre-order message on the product page is a good place to tell shoppers that the rest is charged when their order ships.

**What if the customer's card is declined when I fulfill?**
The balance stays on the order in Shopify. Open the order in Shopify admin, click **Collect payment** in the **Payment pending** section and charge the card again, or choose **Send invoice** so the customer pays from a secure link.

**Can I use this with a first charge of 0?**
Yes. Set **First charge** to 0 and the shopper reserves the item at checkout, then pays the full price when you fulfill the order.

**Why can't I select When you fulfill the order?**
**When you fulfill the order** is part of the PRO plan, and you change plans in **Billing & Account**. On CORE plans, **On a specific date** and **A set time after checkout** are available.

## Related articles
- \[Manage pre-order orders in bulk: collect payment, release holds and send shipping delay emails]\(NEW: manage-pre-order-orders-in-bulk)
- \[Choose how pre-orders check out: Shopify purchase option or none, and holding orders]\(NEW: purchase-option-and-holding-orders)
- \[Plans, order usage and plan usage alerts]\(NEW: plans-and-plan-usage-alerts)
- [Billing and Split payments](https://help.timesact.com/en-us/article/billing-and-split-payments-1puxraa/)
- [Capture Split payment Early](https://help.timesact.com/en-us/article/capture-split-payment-early-gzsaul/)
- [Inventory and Fulfillment](https://help.timesact.com/en-us/article/inventory-and-fulfillment-1hdszc6/)
- [Shopify Help Center: Deferred payments and payment terms](https://help.shopify.com/en/manual/fulfillment/managing-orders/payments/deferred-payments)