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# Functionality statuses on the Products page, explained

Every variant you add to Timesact shows a status badge for each functionality its Customer Experience runs, such as **Pre-order - Active** or **Back in Stock - On standby**. The status tells you whether that functionality is showing on your storefront right now, and if not, why. You find the badges in Timesact → **Products**, in the **Functionality status** column, and on each variant's page under **Customer Experiences overview**.

**Plan:** All plans (the **Paused** status appears on the FREE plan only)  ·  **Where:** Timesact → Products → **Functionality status** column, or Products → a variant → **Customer Experiences overview**

## Before you start
- A status belongs to one variant and one Customer Experience. A product with three sizes has three sets of badges, and a variant with two Customer Experiences has one row of badges for each.
- Badges cover four functionalities: **Pre-order**, **Back in Stock**, **Coming Soon** and **Low Stock**. Each badge reads "functionality - status", for example **Coming Soon - Scheduled**. Hover a badge to see the same thing as a sentence, for example "Pre-order is Active".
- A functionality that is turned off in the Customer Experience gets no badge at all.
- Timesact works the status out from the variant's Shopify stock, the Start date and End date set for the variant, and the settings in the Customer Experience. It updates the status when any of these change.

## Where to see functionality statuses
1. In Timesact, open **Products**.
2. Find the product and look at the **Functionality status** column. The column is on by default. If you hid it, add it back from the column picker (**Select columns to display**).
3. To see one variant in detail, click the **Edit** icon on the variant's row. The variant page lists each Customer Experience under **Customer Experiences overview**, with its badges, **Schedule**, **Pre-order quantity limit** and **Pre-order quantity sold**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/n35-functionality-statuses_cxrfv5.png)


![Timesact variant page showing the Customer Experiences overview card with Pre-order and Back in Stock status badges](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/n36-functionality-statuses_re84dq.png)


## All functionality statuses at a glance

| Status | Badge colour | What it means | What you do next |
| ---- | ---- | ---- | ---- |
| **Active** | Green | The functionality is live on the storefront for this variant now. | Nothing. Open the product page to preview what shoppers see. |
| **On standby** | Yellow | The functionality is set up and waiting for its stock condition, for example the variant still has stock. | Nothing if that is intended. It turns Active on its own when stock changes. |
| **Scheduled** | Yellow | The variant's Start date is in the future. | Wait for the Start date, or move it to today on the variant page. |
| **Ended** | Red | The variant's End date has passed, so the functionality has stopped. | Set a later End date, or turn off **Enable end date**. |
| **No units left** | Orange | Pre-order only. The pre-order limit is used up, or, with **Only while Shopify stock lasts**, Shopify stock is at 0. | Raise the **Pre-order quantity**, turn on **Unlimited pre-order quantity**, or add stock in Shopify. |
| **Paused** | Red | FREE plan only. Your store used its 20 orders for the month and Timesact has paused. | Choose a Flexible or Fixed plan in **Billing & Account** → **Billing**, or wait for the reset on the 1st. |
| **Processing** | Grey | Timesact is saving your change and working out the status. | Reload the page after a few seconds. |
| **Unavailable** | Grey | Timesact couldn't read a status for this functionality. | Reload the page. If it stays, contact our support team with the product link. |

## Active
**Active** means the functionality is showing on your storefront for this variant right now. What makes each functionality Active:
- **Pre-order** with **Always, whatever the stock level**: Active as soon as the Start date is reached, until the pre-order limit is used up.
- **Pre-order** with **Only when out of stock**: Active when the variant's Shopify stock is 0 or below, until the pre-order limit is used up.
- **Pre-order** with **Only while Shopify stock lasts**: Active while the variant's Shopify stock is above 0.
- **Back in Stock** and **Coming Soon**: Active when the variant's Shopify stock is 0 or below.
- **Low Stock**: Active when the variant's Shopify stock is above 0 and at or below the **Quantity threshold** in the Customer Experience.

If your Customer Experience counts stock at specific locations (**Markets & locations**), only the stock at those locations is counted.

## On standby
**On standby** means the functionality is set up correctly and waiting for its stock condition. The storefront shows your theme's normal button for that variant in the meantime. It is not an error.

Common reasons:
- **Pre-order** with **Only when out of stock**, **Back in Stock** or **Coming Soon**: the variant still has Shopify stock above 0. The status turns Active when stock reaches 0.
- **Low Stock**: the variant's stock is above the **Quantity threshold**, or it is at 0. Low Stock only shows while some units are left.

If a variant you expect to be Active reads On standby, check its available quantity in Shopify. For more on the three Pre-order modes, see [When Pre-order shows](https://help.timesact.com/en-us/article/when-pre-order-shows-12vah5j/).

## Scheduled
**Scheduled** means the variant's Start date is in the future, so the functionality is waiting to begin. Every functionality in that Customer Experience reads Scheduled until the Start date arrives.

Dates follow your store's time zone; the date picker shows it as "Times are in {timezone} timezone". Timesact checks dates every hour, so a Scheduled status turns into its live status within about an hour of the Start date.

To start now:
1. In **Products**, click the **Edit** icon on the variant's row.
2. Under the Customer Experience, in **Schedule**, set the start date to today.
3. Click **Save changes**.

To change dates on many products at once, select them in the Products list and choose **Update start and end dates**. See \[Bulk-edit pre-order products: quantity, dates and templates]\(NEW: bulk-edit-pre-order-products).

## Ended
**Ended** means the variant's End date has passed, so the functionality stopped for that variant and your theme's normal button is back. Nothing is deleted: the variant keeps its Customer Experience and settings.

To run it again:
1. In **Products**, click the **Edit** icon on the variant's row.
2. In **Schedule**, set a later end date, or turn off **Enable end date** so it runs with no end.
3. Click **Save changes**.

Like Scheduled, Ended is applied within about an hour of the End date, in your store's time zone.

## No units left
**No units left** appears on **Pre-order** only. It means the variant can't take more pre-orders. The reason depends on the **When Pre-order shows** setting in the Customer Experience:
- **Always, whatever the stock level** or **Only when out of stock**: the variant's **Pre-order quantity sold** has reached its **Pre-order quantity limit**.
- **Only while Shopify stock lasts**: the variant's Shopify stock is 0 or below.

What you do next:
- To take more pre-orders, open the variant (**Edit** icon), and under **Pre-order quantity settings** raise the **Pre-order quantity** or turn on **Unlimited pre-order quantity**. Click **Save changes**. For many variants, select them in the Products list and choose **Update pre-order quantity**.
- With **Only while Shopify stock lasts**, add stock to the variant in Shopify, or change **When Pre-order shows** in the Customer Experience under **Admin** → **Functionality settings** → **Pre-order**.
- If the campaign is finished, you can leave the status as it is.

More on limits: [Pre-Order Limit](https://help.timesact.com/en-us/article/pre-order-limit-1j7c97q/).

## Paused
**Paused** appears on the FREE plan when your store has used its 20 orders for the month. The FREE plan gives you 24 hours after the 20th order, then Timesact pauses. While Timesact is paused, every functionality badge in the Products list reads **Paused**, and your Customer Experiences stop showing on the storefront. Hover a badge to see: "Pre-order is paused because your shop hit the FREE plan limit. Upgrade, or wait for the monthly order reset."

To resume, choose one of these:
- Choose a Flexible or Fixed plan in **Billing & Account** → **Billing** and approve the charge in Shopify. Timesact resumes when the plan is active.
- Wait for the monthly reset. Order usage resets on the 1st of the month and Timesact resumes on its own.

Your products, Customer Experiences and settings are all kept while Timesact is paused. Plans and order counting are covered in \[Plans, order usage and plan usage alerts]\(NEW: plans-and-plan-usage-alerts).

## Processing
**Processing** shows for a moment after you add a product or change a variant's Customer Experience, dates or limit. Timesact saves the change first, then works out the new status. Reload the page after a few seconds to see the result. If a save is interrupted, Timesact finishes it on its own within about 10 minutes.

## Unavailable
**Unavailable** means Timesact couldn't read a status for that functionality on this variant. Reload the page. If the badge still reads Unavailable, contact our support team with the product link and we'll look at it with you.

## Questions merchants ask

**Why does my variant say On standby when I set up Pre-order?**
On standby means the stock condition isn't met yet. With **Only when out of stock**, Pre-order turns Active when the variant's Shopify stock reaches 0. To show Pre-order whatever the stock level, choose **Always, whatever the stock level** in the Customer Experience.

**Is On standby an error?**
No. On standby means the functionality is set up and waiting, for example for the variant to sell out. The status changes to Active on its own when the stock condition is met.

**The Start date has passed. Why does it still say Scheduled?**
Timesact checks dates every hour, so the status changes within about an hour of the Start date. Dates follow your store's time zone, shown under the date picker.

**My pre-order stopped taking orders and says No units left. How do I reopen it?**
The pre-order limit for that variant is used up. Open the variant, raise the **Pre-order quantity** or turn on **Unlimited pre-order quantity**, and click **Save changes**.

**All my badges say Paused. Did I lose my setup?**
No. Your products, Customer Experiences and settings are kept. Paused means the FREE plan's monthly order limit was reached; Timesact resumes when you choose a paid plan or when usage resets on the 1st.

**Why does one variant say Active and another On standby on the same product?**
Statuses are worked out per variant from each variant's own stock. A size that is sold out can be Active for Pre-order while a size in stock is On standby.

## Related articles
- [When Pre-order shows](https://help.timesact.com/en-us/article/when-pre-order-shows-12vah5j/)
- [Pre-Order Limit](https://help.timesact.com/en-us/article/pre-order-limit-1j7c97q/)
- [Adding Products](https://help.timesact.com/en-us/article/adding-products-i0fcwr/)
- [Testing and Troubleshooting](https://help.timesact.com/en-us/article/testing-and-troubleshooting-fvjm9y/)
- \[Plans, order usage and plan usage alerts]\(NEW: plans-and-plan-usage-alerts)
- \[Bulk-edit pre-order products: quantity, dates and templates]\(NEW: bulk-edit-pre-order-products)
- \[Set your store time zone for pre-order dates]\(NEW: set-store-time-zone)