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# How To Set Up Custom Pre-Order Emails: Enhanced Customer Communication

This feature allows you to send an **additional, dedicated email** to your customers to confirm their pre-order and clearly communicate important shipping details, dispatch dates, or any special conditions related to their purchase.

# __1. When to Use This Feature__

You have the flexibility to use this email as a secondary confirmation, but it is **most necessary** in the following scenario:

* **You are NOT using Timesact’s Selling Plans:** If you do not use selling plans, the pre-order details are not automatically added to the Shopify confirmation email. The custom email ensures customers are clearly informed.

* **You require an EXTRA reminder:** Even if you use Selling Plans, you may enable this feature if you want a dedicated, styled email purely to confirm the item is a pre-order.


### This example email from Shopify will include the Timesact Selling Plan name if a Selling Plan is enabled:


![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/image_16c8wqy.png)



# __2. How to Set It Up (Actionable Steps)__

To activate and customize the pre-order emails:

1. **Enable the Cart Label:** Ensure the **Cart Label** is enabled on your pre-order template within the Timesact app.
2. **Edit the Template:** Navigate to the email settings in the app and **Edit and Customize** your pre-order email template to match your brand and messaging.
3. **Activate Emails:** **Turn On** the custom pre-order emails feature.



###### Please refer to the screenshots below according to the corresponding numbers in the instructions:

# 1

![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/image_1vf4c3l.png)


# 2

![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/image_1y48wes.png)


# 3

![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/image_iembae.png)



# __3. Critical Notes for Merchants__

Please be aware of the following important details when using this feature:

1. **Shopify Email Conflict: None.** This custom email is **in addition to** the standard Shopify order confirmation email. Your customers will receive both.
2. **Tracking Sent Emails: **To verify which customers received the email, go to the **Orders tab** in the Timesact app and check the **Notifications tab**.


![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/image_1y6f19k.png)



|| **__IMPORTANT NOTE:__** Custom preorder emails sent by Timesact Preorder do not disable the confirmation emails sent by Shopify. Customers will still receive those confirmation emails.


### This is how the email will look in the customer's inbox:


![](https://storage.crisp.chat/users/helpdesk/website/c9b393c2e2547800/image_1dhntrj.png)



|| If you need assistance with your pre-order emails, please contact us via chat or email support@timesact.com for support.