> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.timesact.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage back-in-stock signups: send now, delete, and move to another variant

Every Notify Me, Back in Stock and Waitlist signup in Timesact is listed in one table under Analytics, where you can see each customer's status and act on it. From that table you can send the restock notification to selected signups right away, delete signups, and move pending signups from a variant you deleted in Shopify to the variant that replaced it. Open it from Timesact → **Analytics** → **Notify Me, Back in Stock and Waitlist** → **Subscribers & email performance**.

**Plan:** All plans  ·  **Where:** Timesact → Analytics → Notify Me, Back in Stock and Waitlist → Subscribers & email performance → signups table

## Before you start
- A signup is created when a customer leaves an email or phone number on the Notify Me form of a product that uses Back in Stock, Notify Me or Waitlist, or when your staff subscribe a customer from Shopify POS.
- Each signup belongs to one variant (one size or colour) and to the Customer Experience that showed the form.
- **Send notifications** uses the notification channel chosen in that Customer Experience: built-in email, Klaviyo or Shopify Flow. SMS signups get a text when the **Notify Me SMS** notification is published.

## Find the signups table
1. In Timesact, open **Analytics** from the app menu.
2. Under **Notify Me, Back in Stock and Waitlist**, click **Subscribers & email performance**. The page that opens is titled **Notify Me email performance**.
3. Scroll past the summary cards and the email chart to the signups table.

![Timesact signups table under Subscribers & email performance, showing status, type, value and source for each signup](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/signups-table_cs2vks.png)

The signups table has one row per signup, with these columns:
- **Product**: the product and variant the customer signed up for.
- **Created**: when the customer signed up.
- **Status**: Pending (waiting for the restock notification), Sent, Delivered, Deferred, Failed, Blocked or Bounced.
- **Type**: Email or SMS.
- **Value**: the customer's email address or phone number.
- **Source**: **Storefront** for signups from your online store, **Shopify POS** for signups your staff added in store.
- **Opened** and **Clicked**: when the customer opened or clicked the notification, or "not engaged".
- **Newsletter**: whether the customer also ticked the newsletter box.
- **Customer Experience**: the template that collected the signup.
- **Actions**: delete, and move when the variant was deleted.

## Filter and search signups
The signups table has three tabs, **All**, **Pending** and **Delivered**, and a search box (**Search notifications**). Add filters to narrow the list:
- **Status**
- **Source**: **Storefront** or **Shopify POS**
- **Customer Experience ID**
- **Shopify product ID**
- **Shopify variant ID**

To download the signups you are looking at, click **Export CSV** at the top of the page. The export follows the filters and search you have applied.

## How to send notifications now
**Send notifications** sends the restock notification to the signups you select, straight away. Use it when you want to tell customers before the automatic alert would go out, for example when you restock fewer units than your **Minimum units in stock** setting.

1. In the signups table, open the **Pending** tab.
2. Tick the signups you want to notify. You can select up to 100 signups per send.
3. Click **Send notifications** in the bar above the table.
4. The **Send notifications** window shows how many signups you selected and a count per channel: **Built-in email signups**, **Klaviyo signups**, **Shopify Flow signups** and **SMS signups**. When SMS signups are selected, the window also says each SMS is charged separately and the price depends on the customer's country.
5. Click **Send notifications** to confirm.

![Send notifications window in Timesact showing the number of selected signups per channel](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/send-modal_bg4x07.png)

## What happens after you send
The window changes to **Notifications requested** and shows three numbers:
- **Requested**: signups passed on for sending.
- **Skipped**: selected signups that were not Pending (already sent, for example), so nothing was sent to them again.
- **Failed**: signups that could not be sent. A line under the numbers gives the reason for each group.

**Send notifications** goes out whatever the current stock level and whatever the **Minimum units in stock** threshold is. Each signup uses its Customer Experience's channel:
- **Built-in email**: Timesact sends the Notify Me email.
- **Klaviyo**: Timesact sends the event "Timesact - Back in Stock Ready", which starts your Klaviyo flow.
- **Shopify Flow**: Timesact fires its back-in-stock notification trigger in Shopify Flow.
- **SMS**: Timesact sends the Notify Me SMS in the same run.

The Status column of each signup updates as its notification goes out.

## How to delete signups
Deleting a signup removes it from Timesact, so that customer gets no restock notification for that variant.

To delete one signup:
1. In the signups table, click the delete (bin) icon in the **Actions** column of that row.
2. In the **Delete signup** window, click **Delete**.

To delete several signups:
1. Tick the signups you want to remove.
2. Click **Delete signups** in the bar above the table, then click **Delete**.

A message confirms how many signups were deleted. Deleting a signup can't be undone. The customer can sign up again from your storefront.

## How to move signups to another variant
When you delete a variant in Shopify, or delete it and create it again, its signups stay in Timesact and show a red **Variant deleted** badge next to the product name. **Move signups** attaches them to the variant customers should hear about now.

1. In the signups table, find a Pending row with the **Variant deleted** badge.
2. Click the badge, or the move icon in the **Actions** column. You can also tick that one row and click **Move signups** in the bar above the table.
3. In the Shopify product picker, choose the product and the one variant the signups should move to.
4. The **Move signups to another variant** window shows how many pending signups are on the deleted variant and the name of the new variant. Click **Move signups**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/b/3/c9b393c2e2547800/n17-manage-back-in-stock-signu_lwzm6d.png)


## What Move signups changes
- All Pending signups on the deleted variant move together, not only the row you clicked.
- Signups that were already sent stay where they are, as a record of what went out.
- If a customer is already signed up, and still Pending, on the new variant with the same email or phone number, Timesact keeps that existing signup and removes the one from the deleted variant. The customer gets one notification, not two.

A message then shows two numbers: **Signups moved** and **Already signed up for that variant**. The moved signups now show the new variant's name in the **Product** column. To notify those customers right away, select them and use **Send notifications**. **Send notifications** works on signups whose variant exists in Shopify, so move signups off a deleted variant before you send to them.

## Questions merchants ask
**Will Send notifications email customers if the product is still out of stock?**
Yes. Send notifications ignores the stock level and the **Minimum units in stock** threshold, and sends to the selected Pending signups straight away.

**Can I notify more than 100 customers at once?**
Send notifications takes up to 100 signups per send. To reach more customers, send the first 100, then select the next group and send again.

**Why does the result say some signups were skipped?**
Only Pending signups are sent. Signups that were already sent or delivered are counted as Skipped, so customers don't get the same notification twice.

**I deleted a variant and created it again. What happens to the customers who signed up?**
Their signups stay in Timesact with a **Variant deleted** badge. Click the badge, choose the new variant and click **Move signups**. The signups then belong to the new variant.

**How do I see which signups came from my store staff?**
Filter the signups table by **Source** and choose **Shopify POS**. Signups from your online store show **Storefront**.

**Can I get a deleted signup back?**
No. Deleting a signup is permanent. The customer can sign up again from the product page.

## Related articles
- \[Sign up in-store customers for Back in Stock alerts on Shopify POS]\(NEW: back-in-stock-on-shopify-pos)
- \[Send back-in-stock alerts by SMS]\(NEW: send-back-in-stock-alerts-by-sms)
- [Back in Stock](https://help.timesact.com/en-us/article/back-in-stock-15xbn25/)
- [Analytics](https://help.timesact.com/en-us/article/analytics-1bvlt4x/)
- [Notifications - Klaviyo](https://help.timesact.com/en-us/article/notifications-klaviyo-1js0hot/)
- [Notifications - Shopify Flow](https://help.timesact.com/en-us/article/notifications-shopify-flow-1h43lfr/)
- [Adding Products](https://help.timesact.com/en-us/article/adding-products-i0fcwr/)