Some considerations when deciding how to use preorder emails

If you are using selling plans in Timesact Preorder, the Selling Plan name is automatically pulled into your Shopify confirmation emails as a cart line item. Your customers will be informed about shipping conditions or whatever other information you choose to highlight in that field.

For example:



it is not mandatory to also send out an extra email about the status of the preorders.

If you are NOT using selling plans or you want an extra email sent out to emphasize that certain items are on preorder and will be shipped later (or other conditions), you can choose to turn on preorder emails.

Custom preorder emails sent by Timesact Preorder do not disable the confirmation emails sent by Shopify. Customers will still receive those confirmation emails.
If you enable the Timesact preorder emails, they will be sent from the preorder@timesact.com inbox. Currently it is not possible to send these emails from your specific domain. Note: that is on our roadmap.

Step 1 - Make sure you enable the cart label on your preorder template


Step 2 - Edit your preorder email template



Step 3 - Turn on preorder emails

Checking sent emails

As orders are placed by customers, preorder emails get sent out. You can check a list of what notifications went out as of January 2025 (app update).

Just go to the Orders tab in the app. Tap on the Notifications tab where you will see who received a preorder email and when.


This is how the email will look in the customer's inbox:


If you need any help with your preorder emails, please reach out to us via chat or email for support.

Updated on: 01/10/2025