Question 1

How to add a Preorder Button to your Shopify Store

Accepted Answer

If a product on your Shopify store has no stock, you either have yet to launch it or have already sold out (congrats if that's you!). Either way, you might miss out on potential sales because your customers cannot order the product. A preorder option is highly recommended, as it improves your cash flows and gauges potential actual demand.

Step 1 - Install the Timesact Preorder app.

You can either use this link or search Timesact on the Shopify App Store:

Step 2 - Enable the app block

This step will allow the Timesact app to display changes to your store's pages. Without it, none of the settings in the app will work, so please ensure it's enabled. Make sure to hit save in the top right corner. We toggle it on by default when you hit enable.

And don't worry, you have a step-by-step guide in the app dashboard that you can return to any time to find the app block enabled and the next steps.

Step 3 - Add your product into the app

Click the Add Products button in the Products tab on the top right corner.

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Question 2

How to add a Coming Soon button to your Shopify store

Accepted Answer

When you launch an upcoming product, it's great to tease the product on social media to build hype for the day it drops. Equally significant is the option to signal to customers in your store that the product will soon be available for purchase. Here is how you can add a coming soon option to your Shopify store in just a few simple steps.

Step 1 - Install the Timesact app a.k.a Preorder Notify Me Preorder T on your store:

Use this link to install the app, or just search for Timesact on the Shopify app store like this:

Step 2 - Enable the app block for Timesact (Be sure to tap the Save button!)

Activating this step ensures that the Timesact app can update your store's pages as needed. Without this, the app’s settings won’t apply correctly, so please be sure it’s enabled. Remember to click "Save" in the top-right corner. When you select "Enable," we automatically switch it on.

You also have a reminder in the app dashboard setup steps in case you ever need to do this step again later.

Step 3 - Add the product or products you want to add as coming soon into the app

Go to the Products tab in the app's left-han

Question 3

How to set up custom preorder emails

Accepted Answer

Some considerations when deciding how to use preorder emails

If you are using selling plans in Timesact Preorder, the Selling Plan name is automatically pulled into your Shopify confirmation emails as a cart line item. Your customers will be informed about shipping conditions or whatever other information you choose to highlight in that field.

For example:

it is not mandatory to also send out an extra email about the status of the preorders.

If you are NOT using selling plans or you want an extra email sent out to emphasize that certain items are on preorder and will be shipped later (or other conditions), you can choose to turn on preorder emails.

|| Custom preorder emails sent by Timesact Preorder do not disable the confirmation emails sent by Shopify. Customers will still receive those confirmation emails. || If you enable the Timesact preorder emails, they will be sent from the preorder@timesact.com inbox. Currently it is not possible to send these emails from your specific domain. Note: that is on our roadmap.

Step 1 - Make sure you enable the cart label on your preorder template

Step 2 - Edit your preorder email template

Step 3 - Turn on preorder emails

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Question 4

How can I book a FREE no-strings app demo to learn more about Timesact?

Accepted Answer

The Timesact Preorder Shopify app can be a game-changer for your online store, allowing you to sell sold-out or upcoming products as preorders to improve your cash flow or collect emails from subscribers who want to get notified when your products drop or are restocked. On average, stores see a 15% increase in sales when using Timesact, so it might also be a great fit for your business.

Some of you might be reluctant to install the app and start using it without speaking to a specialist first to understand the mechanics and how to get the best setup for success. We have created the option for you to book a 1:1 video call with our friendly and knowledgeable support staff. This call is free, and nobody will try to sell you anything. Here is how you can book it:

You can either use this link directly or go to our website and tap the Book Demo button on the top menu on any site page.

This will take you to our Calendly setup, where you can select a date on our calendar that works for you: Once you've made your selection tap the Next button

In the next screen, you will need to enter your name, email address, and store link, and you will also need to accept our terms to book the call. You will also need to pick between Google Meets and Zoom for the

Question 5

How do I contact Timesact support?

Accepted Answer

At Timesact, we are committed to making it easier for you to get in touch with us and receive the support you need to fully utilize the app. In line with this, we now offer phone support to users in the United States, Canada, Australia, and the United Kingdom, in addition to chat, email, and video calls. Below, you will find the numbers to reach us, as well as our schedule converted to your specific time zone.

United States +1-888-708-8037

Click here to call our US number directly.

|| Available Monday-Friday from 3 AM EST to 7 PM EST. You will receive a callback when you call outside regular working hours.

Canada +1-833-750-2338

Click here to call our CA number directly.

|| Available Monday-Friday from 3 AM EST to 7 PM EST. You will receive a callback when you call outside regular working hours.

Australia +6-148-907-6183

Click here to call our AU number directly.

|| Available Monday-Friday from 5 PM Sydney time to 9 AM Sydney time. You will receive a callback when you call outside regular working hours.

United Kingdom +44-738-909-7388

Click here to call our UK number directly.

|| Available Monday-Friday from 8 AM London Time to 12 AM London time. You will receive a callback when you call outside regular working hours.

You can always book a video call instead, regardless of your location.

Book a video call with us instead.

Question 6

How to add a Notify Me when Back in Stock Button to your Shopify Store

Accepted Answer

When an item on your online store has no stock either because it has not yet been launched yet or because it is sold out and in the process of restocking it can be a frustrating experience for your customers because they can only visualize it but cannot take any action to make sure they get it as soon as possible.

That is why adding a notify me when back in stock button is a great way to keep customers engaged as well as gauge demand for your product to better help you plan for adequate stock levels. Here is how you can add such an option in just a few simple steps.

Step 1 - Install the Preorder Notify Me Preorder T a.k.a. Timesact app

You can use this link to install the app on the Shopify App Store or alternatively search for the keyword Timesact like in the image below:

Step 2 - Enable the Timesact app block (Make sure you hit the Save button!)

Enabling this step allows the Timesact app to reflect changes on your store's pages. Without it, the app's settings won’t function, so please make sure it’s turned on. Don’t forget to click save in the top right corner. We automatically toggle it on when you select enable.

And no need to worry, there’s a step-by-step guide in the app dashboard that you can

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