Question 1

How to set up custom pre-order emails

Accepted Answer

Some considerations when deciding how to use pre-order emails

If you are using selling plans in Timesact Preorder, the Selling Plan name is automatically pulled into your Shopify confirmation emails as a cart line item. Your customers will be informed about shipping conditions or whatever other information you choose to highlight in that field.

For example:

It is not mandatory to send a follow-up email regarding the status of the pre-orders.

If you are not using selling plans or want an extra email sent out to emphasize that certain items are on pre-order and will be shipped later (or under other conditions), you can choose to turn on pre-order emails by following the steps below:

|| Custom preorder emails sent by Timesact Preorder do not disable the confirmation emails sent by Shopify. Customers will still receive those confirmation emails. || If you enable the Timesact preorder emails, they will be sent from the preorder@timesact.com inbox. Currently, it is not possible to send these emails from your specific domain. Note: that is on our roadmap.

Make sure you enable the cart label on your preorder template.

Edit your pre-order email template.

Turn on pre-order em

Question 2

Book a demo to learn more about Timesact

Accepted Answer

The Timesact Pre-order Shopify app can be a game-changer for your online store. It allows you to sell sold-out or upcoming products as pre-orders, which can improve your cash flow and help you collect email addresses from subscribers who want to be notified when your products are released or restocked. On average, stores using Timesact experience a 15% increase in sales, making it an excellent fit for many businesses.

Some of you may be hesitant to install the app and start using it without consulting a specialist first to understand the mechanics and how to set it up for success. We offer the option to book a one-on-one video call with our friendly and knowledgeable support staff. This call is free, and there will be no sales pitch. Here’s how you can book it:

You can use this link directly, or visit our website and click the 'Book Demo' button located in the top menu on any page.

This will take you to our Calendly setup, where you can select a date that works for you from our calendar.
Once you've made your selection, click the Next button.
On the next screen, enter your name, email address, and store link. You will also need to accept our terms to proceed with booking the call. Additionally, choose between Google Meets and Zo

Question 3

How do I contact Timesact support?

Accepted Answer

At Timesact, we are committed to making it easier for you to get in touch with us and receive the support you need to fully utilize the app. In line with this, we now offer phone support to users in the United States, Canada, Australia, and the United Kingdom, in addition to chat, email, and video calls. Below, you will find the numbers to reach us, as well as our schedule converted to your specific time zone.

United States +1-888-708-8037

Click here to call our US number directly.

|| Available Monday-Friday from 3 AM EST to 7 PM EST. You will receive a callback when you call outside regular working hours.

Canada +1-833-750-2338

Click here to call our CA number directly.

|| Available Monday-Friday from 3 AM EST to 7 PM EST. You will receive a callback when you call outside regular working hours.

Australia +6-148-907-6183

Click here to call our AU number directly.

|| Available Monday-Friday from 5 PM Sydney time to 9 AM Sydney time. You will receive a callback when you call outside regular working hours.

United Kingdom +44-738-909-7388

Click here to call our UK number directly.

|| Available Monday-Friday from 8 AM London Time to 12 AM London time. You will receive a callback when you call outside regular working hours.

You can always book a video call instead, regardless of your location.

Book a video call with us instead.

Question 4

Pre-order Overview

Accepted Answer

Offering pre-orders allows you to take charge of both inventory and cash flow. Instead of guessing how many units you need or risking excess stock, you secure real customer commitments upfront. This approach provides you with clear insights into production and purchasing, reducing carrying costs, preventing stockouts, and creating genuine anticipation for your launch.

By rewarding early supporters with special perks or exclusive pricing, you can turn your most enthusiastic customers into loyal advocates. Timesact integrates seamlessly with your Shopify store, automating inventory adjustments, dispatching customer notifications, and providing real-time dashboard reports. This integration frees you from manual tasks, allowing you to focus on growing your brand. Let's ensure that every launch is a smooth, data-driven success.

|| Check out this article if you haven't installed or enabled Timesact yet.

Adding Pre-order Products

Select PRODUCTS > ADD PRODUCT, and choose the items you wish to add as pre-order products.

Select the items you wish to add for preorder, including specific variants if necessary. You can choose multiple products at once.

On the Add Products

Question 5

Templates

Accepted Answer

Pre-order, Back In Stock, Coming Soon, and In Stock templates allow you to further customize each feature, including button text, style, timers, and pop-ups. When you navigate to Settings > Templates, you will find the global default templates for each feature.

The common element among these feature templates is the ability to customize button text, messages, and badges.

Button Customization

Each feature template provides options for customizing button text and style. When you click "Edit Template" on the global templates, it will bring you to the button customization page.

For instance, in the Pre-Order template, you can modify the text to say "Back Order" or "Limited Stocks Buy Now," among other possibilities. You can also adjust the button style to match your store's theme, offering various customization options to suit your preferences.

Button Messages

You can customize your button to include additional messages, allowing you to provide customers with extra information such as estimated shipping dates, restocking estimates, existing discounts, and more. Pre-orders and In Stock can incorporate dynamic variables into their messages. Navigate to the Message tab to c

Question 6

Back In Stock (Notify Me) Overview

Accepted Answer

Never Miss a Sale: Leverage "Back In Stock (Notify Me)" to Retain Customers and Boost Revenue

The "Back In Stock (Notify Me)" feature helps you capture missed sales by letting customers sign up for restock alerts on sold-out products. It's perfect for shoppers who prefer to wait rather than pre-order, and it gives you valuable insights into demand while keeping potential buyers engaged until inventory returns.

Adding Products

To add products to the Back In Stock list, go to PRODUCTS > ADD PRODUCT.

Select the item(s) you want to add to Back In Stock, including specific variants if needed. You can select multiple products at once.

Upon selecting your items, click "PROCEED." This will take you to the Pre-order settings page. To use only the Back In Stock notification feature, disable the pre-order option and select the "Back In Stock" tab.

| You can use the Back In Stock feature alongside Pre-order to give customers the choice between placing a pre-order or signing up for a restock notification. Just enable both options during setup to display both buttons.

Back In Stock Settings

To use the Back In Stock feature, first enable it in the settings, then set a Back In Stock Threshold—the minimum inventory level that will trigger subscriber notifica

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