Adding Products

Once you've created your customer experience templates, the next step is to add your products and choose which customer experience template applies to each one. You do all of this on the Products page.

Where to find it

In the app's left menu, click Products. This is where you pick which customer experience template applies to which products, and manage them all in one place.

Step 1 — Add your products

Click Add Products (top right). You'll be asked how you want to choose products, with four options:

• Specific products — pick individual products yourself, in stock or out of stock. A search window opens, tick the ones you want and click Add.
  
• Collection — add a whole Shopify collection at once. Any out-of-stock product in that collection is included automatically. A window opens for you to pick the collection.
  
• Upload by CSV — best for large catalogues, or for moving a lot of products over at once. Download the Timesact CSV Import Template, follow the instructions inside it to add or remove products, then upload it. Timesact checks the file and processes it, and an Upload History table shows how each upload went (Success or Partial Success), with a count of what was Added, Removed, Updated, and any Errors.
  
• API integration — coming soon.
  

Step 2 — Choose which customer experience template applies

Once you've picked your products (or a collection), you land on the Configure Customer Experiences screen.

• At the top, Selection Summary reminds you what you chose, for example "1 product selected."
  
• Under Select Customer Experiences, search by name and tick the customer experience template you want to apply. You can tick more than one, and they'll both apply to the product at the same time (for example Pre-order and Back in Stock together).
  
• Each customer experience template you tick opens its own settings:
• A toggle to confirm the feature is on (for example Pre-order, Back in Stock).
• Schedule — a Start Date, the day it goes live for shoppers (set in UTC time), and an optional Enable End Date if you want it to switch off on a certain day.
  
• Pre-order quantity — set to Unlimited by default. Switch it off to cap how many pre-orders you'll accept.
  
• Click Save. Your products now appear in the list with their customer experience template attached.
  

Step 3 — Manage everything from the list

Back on the Products list, each row shows the Customer Experience it's using, its Start - End date, and Features Statuses, a small badge per feature that tells you whether it's live (for example "Pre-order - Active" or "Back in stock - Active"). A badge under the product name shows how it was added, for example Manual.

From here you can:

• Swap the customer experience template quickly — open the Customer Experience dropdown on any row and pick a different one, without leaving the list.
  
• Filter with the tabs — All, Pre-order, Back in stock, Coming soon, Low stock (and + to add your own tab) to show just one feature at a time.
  
• Filter in more detail — by Feature, Feature status, or Customer Experience, with Add filter for more.
  
• Search — jump straight to a specific product.
  
• Choose your columns — click the columns icon to pick what to show, grouped as:
• General — Customer Experience, Start - End date, Features Statuses, Inventory quantity, Price
• Pre-order — Pre-order quantity, Pre-order sold
• Back in Stock — BIS Threshold
• Low Stock — Low Stock Threshold
  
• Expand a product — open its variant rows (each size or colour). Every variant row has quick links to open it in Shopify, preview it, and edit it.
  

Learn more

• Combining features, or running more than one customer experience template on the same product: Customer Experience Templates Workflow

Updated on: 07/01/2026