Notifications Overview

Everything Timesact can send to your customers: what sets off each message, the three channels you can send through, and where to set each one up. You pick the channel per functionality, inside each customer experience template, so different products can be handled differently.

The messages Timesact can send

• Back in stock, subscribed: a shopper submits the Notify Me form. Sent as a Shopify Flow trigger or a Klaviyo event, so you can send that shopper a confirmation from your own flow.
• Back in stock, ready — a variant someone signed up for is restocked. Goes to each waiting subscriber, once each.
• Back in stock, now on pre-order — a variant someone is waiting on becomes available for pre-order. Klaviyo only. Goes to each waiting subscriber, once each, and they still get the restock alert later.
• Pre-order confirmed — a customer places an order that contains a pre-order item. Goes to that customer.
• Pre-order shipping delay: you send this one yourself from Analytics → Pre-order → Sales. Select the orders in the orders table, click Send shipping delay email, enter the Product title and the new Shipping date, then click Send. Goes to the customer on each selected order. It always goes out as the built-in Shipping delay email, whichever channel the template uses, so set that email to Live on the Notifications page first.
• Back in stock, ready (text): a variant someone signed up for by phone is restocked. Sent as the Notify Me SMS to each waiting subscriber who left a phone number. Set it up on the Notifications page, see Notifications - Built in.
• Wishlist reminders, price drop and low stock: sent to customers about items they saved to their Wishlist (up to three reminders, a price drop email and a low stock email). You turn each one on in the Wishlist customer experience and edit the wording on the Notifications page under Wishlist notifications. Wishlist is on PRO plans.

The three channels

You send through one of three channels, and each has its own setup guide:

• Built-in notifications: Timesact sends the emails for you, using templates you edit right in the app. Best when you do not have a marketing platform yet. See Notifications - Built in
• Shopify Flow — Timesact hands off to Shopify Flow, where you build the email (or any other action). Best when you already automate things in Flow. See Notifications - Shopify Flow
• Klaviyo — Timesact sends the events to Klaviyo, and your Klaviyo flows take it from there. Best when you run your emails in Klaviyo. See Notifications - Klaviyo

Which channels each functionality can use:

• Pre-order: Built-in or Klaviyo.

• Back in stock: Built-in, Shopify Flow, or Klaviyo.

Shopify Flow is currently available for back-in-stock only, which is why it does not appear on the Pre-order tab.

Choosing a channel

Inside a customer experience template, open Notifications (left menu, under Admin). There is a tab for each functionality in the template, named after it (for example Pre-order and Notify Me). You pick the channel on the pre-order tab (Pre-order, Backorder or Made to Order) and on the back-in-stock tab (Back in Stock, Notify Me or Waitlist):

• Built-in notifications: no extra setup, emails send automatically.
• Shopify Flow (back-in-stock tab only): hands off to your Flow instead of sending built-in emails.
• Klaviyo — sends the events to Klaviyo. When you pick it, an Available events panel shows exactly which events that functionality sends (for example "Timesact - Preorder Confirmed" on Pre-order, or "Timesact - Back in Stock Subscribed", "Timesact - Back in Stock Ready" and "Timesact - Back in Stock to Preorder Active" on Back in Stock), which you then use as triggers in your Klaviyo flows.

The choice is made per functionality, in each customer experience template, and they are independent: one customer experience template can use Klaviyo while another uses built-in.

FAQ

Can I use more than one channel at once? You pick one email channel per functionality, in each customer experience template. If you want both an internal action and Klaviyo, route to Klaviyo and add the action inside your Klaviyo flow. The Notify Me SMS runs alongside whichever email channel you pick.

Will switching channels double-email customers? No. Anything already sent is not sent again, switching only affects future messages.

How do I test before going live? Built-in has a Send test button on each email, and Flow and Klaviyo have their own preview and test tools.

Updated on: 11/05/2026