Analytics

See how your customer experience templates are performing, from sign-ups and orders through to revenue and conversion. Analytics is split into Pre-order reports, Notify Me, Back in Stock and Waitlist reports, and Wishlist reports, each with its own breakdowns.

Where to find it

Open Analytics from the main app sidebar. The landing page lists every report, grouped into Pre-order, Notify Me, Back in Stock and Waitlist and Wishlist. Once Hide Sold Out is set up, a Sold-out products group appears too. Click any report to open its detail page.

Date ranges and exporting

Every report has a date-range picker at the top (for example Last 7 days), so all the charts and tables reflect the period you choose. The Sales and Subscribers & email performance reports also have Export CSV and Export report, so you can pull the raw data out for your own records. Both also have an Alerts button, to get an email or Slack message when a pre-order or a Notify Me signup comes in. Alerts come with the add-on, see The add-on, Alerts and Slack.

Pre-order reports

Sales

Pre-order revenue, orders, and average order value over the period you picked. The detail page, Pre-order sales, shows a Sales chart and a Revenue chart, plus a table of the pre-order orders (order number, created date, products, payment status, fulfillment status, total and tags) with tabs All, Unfulfilled, Scheduled, Hold, Paid and Partially Paid.

Select orders in the table to act on them:

• Collect payment requests the remaining balance on split-payment orders.
• Release holds releases the holds Timesact placed on those orders. Holds you or another app placed stay as they are.
• Send shipping delay email emails the customers a new shipping date. Enter the Product title and Shipping date, then click Send.

Top pre-order products

Your best-selling pre-order products, ranked by units and revenue, for the selected range.

Notifications & email performance

How your pre-order emails are doing: separate charts for Pre-order confirmation emails and Pre-order shipping delay emails (sent, delivered, opened, clicked, deferred), plus an Email logs table you can filter by Confirmation or Shipping Delay.

Checking who received a shipping delay email

To see the shipping delay emails that went out, open Analytics → Notifications & email performance, go to the Email logs table and select the Shipping Delay tab. That shows the shipping delay send records with their status (sent, delivered, opened, clicked).

To cross-check against the orders themselves, in Shopify go to Orders and filter by the Pre-order tag: that lists all your pre-order orders, which you can compare with the recipients in Email logs. See Shopify Order Tags.

Split payment insights

First charges collected and final payments for split-payment pre-orders. This report is marked coming soon in the app, so the data is not available yet.

Notify Me, Back in Stock and Waitlist reports

Subscribers & email performance

The detail page, Notify Me email performance, has top-line cards for Subscribed, Delivered, Open rate and Click rate, a Notification emails chart (subscribers, sent, delivered, opened, clicked, deferred) over the period, and a table of individual signups with their status and Source (Storefront or Shopify POS). Select signups to Send notifications or Delete signups. When a variant has been deleted, use Move signups in its row to move the pending signups to another variant.

Sales from notifications

The orders and revenue from customers who bought after a notification. The detail page, Notify Me sales, has a Sales chart (orders and items), a Revenue chart, and a Products bought after a notification table with the product, order, order date, quantity × price, customer email, and when the customer subscribed and was notified.

Top Notify Me products

The products with the most Notify Me requests for the selected range.

Wishlist report

Activity and email performance

On PRO plans with Wishlist. The detail page, Wishlist activity, shows how many items were Saved in selected period, Purchased in selected period and Removed in selected period, plus Items still saved. Below are Email results in selected period per email type (sent, delivered, opened, clicked), a Product activity table and Wishlist email logs you can filter by reminder, price drop or low stock. It counts activity from signed-in customers, and Items still saved shows today's lists whatever the date range.

Sold-out products

Overview

Shows once Hide Sold Out is set up. Lists the products Hide Sold Out is currently hiding, and has the Alerts button for Variant sold out alerts. See Hide Sold Out.

Updated on: 11/09/2026