Functionality statuses on the Products page, explained

Every variant you add to Timesact shows a status badge for each functionality its Customer Experience runs, such as Pre-order - Active or Back in Stock - On standby. The status tells you whether that functionality is showing on your storefront right now, and if not, why. You find the badges in Timesact → Products, in the Functionality status column, and on each variant's page under Customer Experiences overview.

Plan: All plans (the Paused status appears on the FREE plan only) · Where: Timesact → Products → Functionality status column, or Products → a variant → Customer Experiences overview

Before you start

• A status belongs to one variant and one Customer Experience. A product with three sizes has three sets of badges, and a variant with two Customer Experiences has one row of badges for each.
• Badges cover four functionalities: Pre-order, Back in Stock, Coming Soon and Low Stock. Each badge reads "functionality - status", for example Coming Soon - Scheduled. Hover a badge to see the same thing as a sentence, for example "Pre-order is Active".
• A functionality that is turned off in the Customer Experience gets no badge at all.
• Timesact works the status out from the variant's Shopify stock, the Start date and End date set for the variant, and the settings in the Customer Experience. It updates the status when any of these change.

Where to see functionality statuses

1. In Timesact, open Products.
2. Find the product and look at the Functionality status column. The column is on by default. If you hid it, add it back from the column picker (Select columns to display).
3. To see one variant in detail, click the Edit icon on the variant's row. The variant page lists each Customer Experience under Customer Experiences overview, with its badges, Schedule, Pre-order quantity limit and Pre-order quantity sold.

All functionality statuses at a glance

Active

Active means the functionality is showing on your storefront for this variant right now. What makes each functionality Active:

• Pre-order with Always, whatever the stock level: Active as soon as the Start date is reached, until the pre-order limit is used up.
• Pre-order with Only when out of stock: Active when the variant's Shopify stock is 0 or below, until the pre-order limit is used up.
• Pre-order with Only while Shopify stock lasts: Active while the variant's Shopify stock is above 0.
• Back in Stock and Coming Soon: Active when the variant's Shopify stock is 0 or below.
• Low Stock: Active when the variant's Shopify stock is above 0 and at or below the Quantity threshold in the Customer Experience.

If your Customer Experience counts stock at specific locations (Markets & locations), only the stock at those locations is counted.

On standby

On standby means the functionality is set up correctly and waiting for its stock condition. The storefront shows your theme's normal button for that variant in the meantime. It is not an error.

Common reasons:

• Pre-order with Only when out of stock, Back in Stock or Coming Soon: the variant still has Shopify stock above 0. The status turns Active when stock reaches 0.
• Low Stock: the variant's stock is above the Quantity threshold, or it is at 0. Low Stock only shows while some units are left.

If a variant you expect to be Active reads On standby, check its available quantity in Shopify. For more on the three Pre-order modes, see When Pre-order shows.

Scheduled

Scheduled means the variant's Start date is in the future, so the functionality is waiting to begin. Every functionality in that Customer Experience reads Scheduled until the Start date arrives.

Dates follow your store's time zone; the date picker shows it as "Times are in {timezone} timezone". Timesact checks dates every hour, so a Scheduled status turns into its live status within about an hour of the Start date.

To start now:

1. In Products, click the Edit icon on the variant's row.
2. Under the Customer Experience, in Schedule, set the start date to today.
3. Click Save changes.

To change dates on many products at once, select them in the Products list and choose Update start and end dates. See [Bulk-edit pre-order products: quantity, dates and templates](NEW: bulk-edit-pre-order-products).

Ended

Ended means the variant's End date has passed, so the functionality stopped for that variant and your theme's normal button is back. Nothing is deleted: the variant keeps its Customer Experience and settings.

To run it again:

1. In Products, click the Edit icon on the variant's row.
2. In Schedule, set a later end date, or turn off Enable end date so it runs with no end.
3. Click Save changes.

Like Scheduled, Ended is applied within about an hour of the End date, in your store's time zone.

No units left

No units left appears on Pre-order only. It means the variant can't take more pre-orders. The reason depends on the When Pre-order shows setting in the Customer Experience:

• Always, whatever the stock level or Only when out of stock: the variant's Pre-order quantity sold has reached its Pre-order quantity limit.
• Only while Shopify stock lasts: the variant's Shopify stock is 0 or below.

What you do next:

• To take more pre-orders, open the variant (Edit icon), and under Pre-order quantity settings raise the Pre-order quantity or turn on Unlimited pre-order quantity. Click Save changes. For many variants, select them in the Products list and choose Update pre-order quantity.
• With Only while Shopify stock lasts, add stock to the variant in Shopify, or change When Pre-order shows in the Customer Experience under Admin → Functionality settings → Pre-order.
• If the campaign is finished, you can leave the status as it is.

More on limits: Pre-Order Limit.

Paused

Paused appears on the FREE plan when your store has used its 20 orders for the month. The FREE plan gives you 24 hours after the 20th order, then Timesact pauses. While Timesact is paused, every functionality badge in the Products list reads Paused, and your Customer Experiences stop showing on the storefront. Hover a badge to see: "Pre-order is paused because your shop hit the FREE plan limit. Upgrade, or wait for the monthly order reset."

To resume, choose one of these:

• Choose a Flexible or Fixed plan in Billing & Account → Billing and approve the charge in Shopify. Timesact resumes when the plan is active.
• Wait for the monthly reset. Order usage resets on the 1st of the month and Timesact resumes on its own.

Your products, Customer Experiences and settings are all kept while Timesact is paused. Plans and order counting are covered in [Plans, order usage and plan usage alerts](NEW: plans-and-plan-usage-alerts).

Processing

Processing shows for a moment after you add a product or change a variant's Customer Experience, dates or limit. Timesact saves the change first, then works out the new status. Reload the page after a few seconds to see the result. If a save is interrupted, Timesact finishes it on its own within about 10 minutes.

Unavailable

Unavailable means Timesact couldn't read a status for that functionality on this variant. Reload the page. If the badge still reads Unavailable, contact our support team with the product link and we'll look at it with you.

Questions merchants ask

Why does my variant say On standby when I set up Pre-order?
On standby means the stock condition isn't met yet. With Only when out of stock, Pre-order turns Active when the variant's Shopify stock reaches 0. To show Pre-order whatever the stock level, choose Always, whatever the stock level in the Customer Experience.

Is On standby an error?
No. On standby means the functionality is set up and waiting, for example for the variant to sell out. The status changes to Active on its own when the stock condition is met.

The Start date has passed. Why does it still say Scheduled?
Timesact checks dates every hour, so the status changes within about an hour of the Start date. Dates follow your store's time zone, shown under the date picker.

My pre-order stopped taking orders and says No units left. How do I reopen it?
The pre-order limit for that variant is used up. Open the variant, raise the Pre-order quantity or turn on Unlimited pre-order quantity, and click Save changes.

All my badges say Paused. Did I lose my setup?
No. Your products, Customer Experiences and settings are kept. Paused means the FREE plan's monthly order limit was reached; Timesact resumes when you choose a paid plan or when usage resets on the 1st.

Why does one variant say Active and another On standby on the same product?
Statuses are worked out per variant from each variant's own stock. A size that is sold out can be Active for Pre-order while a size in stock is On standby.

Related articles

• When Pre-order shows
• Pre-Order Limit
• Adding Products
• Testing and Troubleshooting
• [Plans, order usage and plan usage alerts](NEW: plans-and-plan-usage-alerts)
• [Bulk-edit pre-order products: quantity, dates and templates](NEW: bulk-edit-pre-order-products)
• [Set your store time zone for pre-order dates](NEW: set-store-time-zone)

Updated on: 11/11/2026