Plans, order usage and plan usage alerts

Your Timesact plan sets how many orders Timesact handles each month. Usage counts orders, not items, and resets on the 1st of every month. You see your plan and usage on the Dashboard and in Billing & Account → Billing, you change plans there and approve the charge in Shopify, and plan usage alerts tell you by email or Slack when you reach 50%, 70% and 100% of your plan's monthly orders.

Plan: All plans · Where: Timesact → Billing & Account → Billing, and Timesact → Dashboard → Plan and usage

Before you start

• Timesact plans are billed through Shopify. Each plan change opens a Shopify page where you approve the charge.
• Prices are on the plan cards in the app and on the Timesact App Store listing.
• Plan usage alerts go to your store contact email. You set it in Billing & Account → Store settings → Contact details → Email.

The plans

Timesact has two versions, CORE and PRO, and each version has its plans.

The Dashboard names your plan with its version: CORE Free, CORE Flexible, CORE Fixed, PRO Flexible or PRO Fixed.

• CORE version: all FREE and CORE Customer Experiences (Pre-order, Backorder, Made to Order, Notify Me, Back in Stock, Waitlist, Coming Soon, Low Stock), split payments, limits and discounts, unlimited subscribers and emails, custom domain emails, Klaviyo, CSV uploads, Back in Stock on Shopify POS, Shopify Flow, smart variables, translations and 30-day Analytics.
• PRO version: everything in CORE, plus Wishlist, Markets & locations, storewide auto Back in Stock, storewide auto Low Stock, Block checkout for mixed carts, charging the remaining balance when you fulfill the order, and an unlimited Analytics period.

On a Flexible plan you pick how many orders a month the plan includes from the list on the plan card. On a Fixed plan, the price follows your Shopify plan.

Monthly and yearly billing

• Flexible plans are billed every month.
• Fixed plans can be billed Monthly or Yearly. Choose the period in the list on the Fixed plan card. With Yearly, the card shows the price per month and the yearly total ("billed yearly"), and the button reads Upgrade · Save with the amount you save.

The add-on

The add-on adds Hide sold-out products and Alerts by email and Slack about store events (new pre-orders, back-in-stock signups, sold-out variants). You can pair it with any plan, Free included.

The add-on is a checkbox on each plan card, labelled Add-on for its monthly price. Plan and add-on are billed together as one Shopify charge.

How to change your plan

1. In Timesact, open Billing & Account. The Billing tab opens.
2. In App version, click CORE version or PRO version. The plan cards below change to match.
3. On the plan card you want, choose the options:
4. • Flexible: pick the number of orders per month from the list.
   • Fixed: pick Monthly or Yearly.
4. To include the add-on, tick the Add-on for checkbox on the same card.
5. Click Upgrade.
6. If you didn't tick the add-on, Timesact asks whether you'd like it. Click Select add-on to include it, then Proceed, or click Proceed to continue without it.
7. In Activate your subscription, click Continue to Shopify.
8. Approve the charge on the Shopify page. You return to Timesact and see Your subscription is now active.

Add or remove the add-on on your current plan

1. Open Billing & Account → Billing.
2. On your current plan card, tick the Add-on for checkbox to add it, or untick it to remove it.
3. Click Add add-on or Remove add-on.
4. When Timesact takes you to Shopify, approve the new charge.

Cancel a paid plan

On your current paid plan card, click Cancel plan. If the add-on is on your plan, the button reads Cancel all plans (including add-on). Your store moves to the Free plan. To leave a paid plan and keep the add-on, tick the add-on checkbox on the Free card and click Switch to FREE + add-on.

What happens next: billing in Shopify

Timesact charges appear on your Shopify bill. On a Flexible plan, each order above the orders your plan includes is billed at the price per additional order shown on the plan card, as a usage charge on your Shopify bill. To see charges in Shopify, go to Settings → Billing → View current charges (see Shopify's guide to app charges).

What counts as an order

Timesact counts one order for each order it records, however many items are in it:

• an order with a pre-order item,
• an order that comes from a back-in-stock alert,
• an order with a Wishlist item.

An order with five pre-order items counts once. An order that has a pre-order item and a Wishlist item also counts once. Fulfilling or cancelling an order doesn't give the order back. Usage resets on the 1st of every month, at 00:05 UTC.

Where to see your order usage

• Dashboard → Plan and usage: your plan (Your plan), the orders used (for example 12 of 20 used), a progress bar and Next order reset: with the date. When you reach the limit, the card shows Limit reached. Change plan opens Billing & Account.
• Billing & Account → Billing → Your usage: App version:, Your plan:, Price:, Next order reset: and Orders, with orders used out of your total. On Flexible plans the total includes the 20 free orders, shown as "(20 are from free plan)". On Fixed plans the card shows Unlimited.

Plan usage alerts

Plan usage alerts tell you when your orders reach 50%, 70% and 100% of your plan's monthly orders. They come free with every plan with a monthly order limit and don't need the add-on.

• Free: alerts at 50%, 70% and 100% of the 20 free orders.
• Flexible: alerts at 50%, 70% and 100% of the orders your plan includes on top of the 20 free ones.
• Fixed: orders are unlimited, so there is no limit to alert on.

Each alert goes out once, at the order that crosses the mark.

Set up plan usage alerts by email

1. On the Dashboard, find the Plan usage alerts card and click Set up alerts.
2. Under Email alerts, check the address in Store contact email, or type a new one.
3. Click Save email. Timesact shows Email saved.

You can change the address later in Billing & Account → Store settings → Contact details → Email, then click Save.

Send plan usage alerts to Slack

1. Open Billing & Account → Integrations. (From the Dashboard, Connect Slack in Plan usage alerts opens the same tab.)
2. Under Subscription alerts, find Slack and click Connect.
3. In Slack, choose the channel for the alerts and allow access.
4. Back in Timesact you see Slack connected for plan usage alerts, and the Slack card shows Connected.

To stop Slack alerts, click Disconnect on the Slack card.

What happens when you reach your plan's orders

• Free: Timesact keeps working for 24 hours after your 20th order of the month. After that, Timesact features on your storefront are paused until the order reset on the 1st. The app shows Your shop has been paused, your variants show the status Paused, and Timesact emails your store contact email. Checkout keeps working. Moving to a paid plan resumes Timesact straight away, and nothing in your setup is deleted.
• Flexible: Timesact keeps working. Each order above the orders your plan includes is billed at your plan's price per additional order.
• Fixed, monthly or yearly: orders are unlimited, so Timesact keeps working all month.

Questions merchants ask

Does an order with several pre-order items count more than once?
No. Timesact counts orders, not items, so an order with five pre-order items counts as one order.

Do back-in-stock and Wishlist orders count toward my plan?
Yes. An order that comes from a back-in-stock alert counts as one order, and so does an order with a Wishlist item. An order that has more than one of these still counts once.

When does my order usage reset?
On the 1st of every month, at 00:05 UTC. The date shows next to Next order reset: on the Dashboard and in Billing & Account.

Do I need the add-on to get plan usage alerts?
No. Plan usage alerts by email and Slack come with every plan. The add-on's alerts are a different set, about new pre-orders, back-in-stock signups and sold-out variants.

I reached 20 orders on the Free plan. What happens now?
Timesact keeps working for 24 hours, then storefront features pause until your order reset on the 1st. To keep going straight away, choose a Flexible or Fixed plan in Billing & Account → Billing and approve the charge in Shopify.

I moved from a paid plan back to Free. Why is Timesact paused?
The Free plan includes 20 orders a month. If your store already had 20 or more orders this month when it moved to Free, Timesact pauses until the order reset on the 1st.

Related articles

• The add-on, Alerts and Slack
• Hide Sold Out
• V2 General Guide
• [Functionality statuses on the Products page, explained](NEW: functionality-statuses)
• [Send back-in-stock alerts by SMS](NEW: send-back-in-stock-alerts-by-sms)

Updated on: 11/11/2026